When you can’t say it, play it

Client: Ad Council
Role: Lead Designer

Contribution: Concepting, UX & UI Design, Interactive Design, Prototyping, Art Direction

Black and Hispanic teens are an often overlooked part of today’s U.S. youth mental health crisis. "When You Can’t Say It, Play It," is a bilingual interactive experience leveraging music to normalize mental health discussions. Instead of asking teens to verbalize emotions, I leverage an existing behavior — music sharing — as an emotional proxy.

The campaign successfully helped caregivers and their teens see a behavior they’re already in the habit of in an entirely new way. 

Recognitions

Webby Awards 2024
Winner | People's Voice Winner - Apps & Software, Experimental & Innovation
Official Nominee | Websites & Mobile Sites - Health & Wellness
Shortlisted | 3 categories

SXSW Innovation Awards 2024
Finalist | Audio Experience
Shortlist | Health & Biotech

One Show 2024
Shortlist | 9 categories

NY Festival of Advertising
Shortlist | Avant-garde/innovation, Audio/Radio Product & Services

Shorty Impact Award 2023
Winner | Mental Health

Ad of the Week
Recognized as “Ad of the week” from Shots, a prestigious advertising industry trade publication

Creative Strategy

To address the communication gap between teens and caregivers around mental health, I reframed music as a bridge for emotional expression. Leveraging Amazon Music’s 100M-track catalogue and Alexa’s voice technology, the platform enabled caregivers to discover, personalize, and share songs that matched specific emotions. The result is a culturally relevant, intuitive, and participatory experience that turned listening into meaningful connection.

A television and a smartphone displaying a streaming service app with categories like 'Music speaks volumes' and various app icons, including Netflix, Hulu, and Spotify, set against a purple background.
A smartphone displaying a music app with play controls and a playlist, and a tablet showing a website about exploring emotions through music, with a variety of emotion tags.

Color Psychology

Feelings, especially for teenagers, are complex because they arise from a multitude of interconnected factors, including biological, psychological, and social influences. Just as emotions blend seamlessly into one another, forming new and nuanced feelings, gradient serves as a reflection of this intricate emotional landscape. My approach began with assigning colors to seven primary emotions, which then evolved into a rich palette of 35 hues, each varying in intensity. Through the limitless combinations, these colors create a visually compelling experience that mirror the depth and complexity of human emotions.

Multiple smartphone screens showing music streaming apps, song playlists, and options to share and play songs with various colorful backgrounds.

Real Life Activation at Cannes Lions

At the Cannes Lions International Festival of Creativity, we transformed the Amazon Port into a living “mood ring.” Visitors are invited into sound stations that generate playlists based on their emotions, while lights across the space changed in real time to reflect each mood. A central screen guided the experience, and when in “rest mode”, the entire space shifted to display the collective “mood of the day,” turning individual expression into a shared, immersive experience.

A circular indoor space with wooden flooring, seating areas, and several people. The space features a central seating area with white round seats, a section with plants and wood slats, and various signs indicating lights, central results, and a listening station.

Successful Results

100%

Positive Social Media Sentiment

77%

Engaged with a playlist

30k

songs shared in the first week


Brand Film


Successful Results

225M

Total Reach

7M

Film Completed Views

700

Media Mentions

  • Being a mom I think it is so important to begin incorporating mental health into your day to day with your kids from a young age. Love that Amazon is taking this concept to life.

    Facebook User

  • “I don’t know a single family who doesn’t need this.”

    Instagram User